Refund policy

1. Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible and no later than 5 days after delivery at info@calmlyelevated.com. Please include clear photos of the item, the packaging, and the shipping label, ideally taken at unboxing, along with your order number. Once verified, we will arrange a replacement or a full refund including any return shipping costs. You will not be charged to return a damaged or incorrect item.

2. All Sales Are Final
Because every piece in our catalog is handmade or made to order, all sales are final. We do not accept returns or exchanges for change of mind. We encourage you to review product dimensions and descriptions carefully before purchasing. If you have any questions before ordering, we are happy to help.

3. Refund Processing
Refunds for verified damage claims are issued to your original payment method within 5 to 10 business days of the claim being confirmed.

4. Order Cancellation
Orders may be cancelled within 12 hours of purchase, provided the item has not yet entered production or shipped. Because our pieces are handmade to order, production begins shortly after your order is placed. Once a piece is in production or in transit, it can no longer be cancelled. To request a cancellation, email info@calmlyelevated.com with your order number as soon as possible.