FAQs
Have a question? We're here to help
ORDERING & PRODUCTS
Are all items truly handmade?
Yes. Every piece in our catalog is handmade by independent artisans using traditional craft techniques. Because of this, slight variations in tone, texture, and finish are natural and expected. No two pieces are identical and that is part of what makes them worth owning.
How long does production take?
Most ceramic pieces ship within 3 to 5 business days. Pendant lights are made to order and require 3 to 5 business days for production before shipping. You will receive a tracking number once your order is on its way.
How long will shipping take?
We ship exclusively within the United States. Once dispatched, standard delivery takes 5 to 10 business days depending on your location.
Do you ship internationally?
Not at this time. We currently ship within the US only.
Can I track my order?
Yes. You will receive a tracking number by email once your order ships. If you have not received it within 5 business days of ordering, reach out and we will look into it right away.
PENDANT LIGHTS
Do the pendant lights come with a bulb or electrical cable?
No. The pendants require ceiling mount installation and do not include an electrical cable or bulb. We recommend consulting a licensed electrician for installation if you are not comfortable with hardwire fixtures.
What bulb type do the pendants use?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
CANCELLATIONS & RETURNS
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase, before production begins. After that, cancellations cannot be accepted as your piece will already be in production.
Do you accept returns?
All sales are final. Because our pieces are handmade to order, we do not accept returns or exchanges for change of mind. We encourage you to review product dimensions and descriptions carefully before purchasing. If you have any questions before buying, we are happy to help.
For full details, please review our Return Policy.
What if my order arrives damaged?
Please contact us within 5 days of delivery with your order number and clear photos of the damage. Damaged items will be replaced or refunded at our discretion. We take every report seriously and will respond promptly.